Spa Lock –
If your controls aren’t functioning, i.e. the jets will not turn on, lights do not change functions, and the control panel is not responsive in any way, it is very likely that the Spa Lock feature has been engaged. To confirm that this is your issue, look for a closed lock symbol on your panel. To disengage this feature on the traditional panel, simply hold the ‘Options’ and ‘Lights’ buttons for approximately 3-5 seconds until the lock icon disappears. For the floating remote, simply tap the settings cog, then HOLD the off toggle next to the ‘Spa Lock’ option for approximately 3-5 seconds.